We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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Hi Nicolette, I would like to let you know that my mom's ceremony and cremation on Saturday went very well. The casket and flowers were very beautiful. Thank you for all your help. I also want to thank David, Nina, and the lady who dressed and applied make up for my mom too. She did a great job! We were all happy seeing her so beautiful and peaceful for the last time. All my best, Cholada”C
A few weeks ago the staff and ground crew helped me out in. Huge way they helped me very quickly and kept me calm. I was so impressed with the service and the Sincere helpfulness everyone showed me.Great staff and grounds crew. Many thanksE. A.
At Chapel of Chimes Hayward, when I lost my my grandmother said something was pulling her here. After making an appointment and walking in I see why the universe did. Sergio at Chapel of Chimes made us feel welcome and at ease from the moment of first contact all the way through when mom was placed into her nitch. To even after for the cover being on. His communication is quick, polite and professional. He is awesome. Thank you Sergio for everything.A. G.
My family and I want to send our appreciation to Staff Elenor Catap and the front desk receptionists. They are very helpful in arranging my mother's final journey. Since my mom's cremation was transferred from another country, so the paper work was more complicated. Elenor was very patient to help us through the whole process and find out whatever thing that was unclear. She is very professional and nice. Our family will remember her and definitely will recommend her to others. Thank you so much ... S. ChoyE. C.
Beautiful place. Accommodating. Spacious. Clean. Friendly. Organized.M. M.
With all the challenges and hurdles you face on top of trying to cope with a loss, it can be extremely stressful and anxiety inducing to deal with the funeral paperwork and complexities. Thankfully we were set up with Nancy Wargo. She was our saving grace from the moment she started working with us.K.T.
Is anyone really ready to visit a place like Chapel of the Chimes for their loved ones? I know that we weren't. But what made this experience absolutely positive was the attention to detail that their incredible staff provided my family and I.C.H.
Nancy - I was so appreciated all you did for MC, and the way you handled all the details.G.L.
Dear Mister Lighthall, I would like to thank you for the good job that you did in helping me to finalize the internment of my father, R.V.Jr., cremains. Chapel of the Chimes is fortunate to have you as an employeeR.V. III
Hi Shannon Thank you for arranging a wonderful service for my Mom. I did not see you after our service, to thank you personally. I did talk to David Martin, and in Chinese tradition, we do give a red envelope to those who have helped in my Mom's funeral service. I gave David, the associate who was helping with the casket today, and you a red envelope for good luck. If David has not given it to you yet, just follow up with him.R.
Daniel - thank you for doing a great job with my mom's service and for helping us. Great job.C & D
Chapel of the Chimes Family - We cannot thank you enough for your kindness and support during this difficult time. All of you made my dearest mother's memorial service angelic. God Bless each and every one of you.The E. Family July 24, 2013
Thank you for all of your help in organizing N.'s funeral arrangements. We appreciate all of your work and kind words.The P. Family July 24, 2013
We would like to thank you so very much for all your help in planning our father's memorial service. Your kind words & calming demeanor were appreciated, along with your understanding of our situation. We would like to thank you and all of your staff for making these sad times a little more bearable for us. Once again, thank you for everything!The H. Family July 24, 2013
Dear Raymond, I want to thank you and your wonderful team for all the support that was provided for our Pathways memorial service on May 16th. If you would be so kind as to extend my appreciation to Doug, Patrick, Becka, Debora, Jim, and anyone else who contributed to the evening that I may have failed to mention. Our staff will be having a discussion regarding the event at the end of the month and we would appreciate any comments that your staff has prior to May 29th. Please feel free to include anything that could be improved on next year. As a word of feedback to you and the Chapel of the Chimes staff, the food was wonderful and we are still enjoying the lovely flowers! With gratitude,Vivian Bereavement Coordinator Pathways Home Health, Hospice & Private Duty
We just wanted to again say thanks for all of your help with us as we made arrangements for A. Our past experiences with making arrangements were filled with attempts to make us feel as if we were shortchanging our loved one. This experience was good even though it is always a bad situation from the "customer" side. We all wish you a Very Merry Christmas and send all of our well wishes for a very prosperous and Happy New Year.T.C.
Attended a funeral at the Chapel of the Chimes. Very grateful for Lydia for being such a great person. She went above and beyond to make sure that the funeral went without any set backs. The entire staff was professional and the venue itself is very elegant.J. C.
Thank you chapel of chimes for the beautiful services that was prepared for our parents. This team went over and beyond supporting our family through this difficult time. Very patient and understanding staff. Very helpful and provided such a beautiful fair well to my parents it was exceptionally done. Thank you again for you kind patients and understanding. I would highly recommend their graceful services. Thank youA. S.
The Premises at Hayward we’re elegantly appointed, conveniently located and breathtaking views. The entire staff is A+, the Hugs from Nancy are tight and meaningful, Silvia at the Reception desk is polite, respectful and knowledgeable. I met lots of staff member and all of them made this a memorable event. My Mother had a Great Service. ThanksL.T.
My father was laid to rest at Chapel of the Chimes this week. The staff was incredibly professional and extremely kind during the entire process of planning and preparation, as well as throughout the viewing and interment.C. B.
My family and I would like to Thank Gale Lighthall at The Chapel of the Chimes in Hayward, for all of his help and professionalism during this trying time in laying our Mother to rest. We would also like to send our sincere thanks to Nancy Wargo for all of her help and support as well. They both were very thoughtful. We thank you both! The family of M.M.BrownR. TOMLIN February 29, 2020
On behalf of my family, we would like to extend our special thanks and gratitude to Lawrence Kam and staff for arranging our mother's final journey home. You were there for us every step of the way: fulfilled our every need, comforting us and supporting us! Lawrence's courtesy and professionalism will be remembered in our family and recommended to others.M.E.
I was helped by Eziguel who of his own volition offered to raise my mother's grave as it had sunk so deep I would not get the vase out. He put clean sand all around her grave and even put the flowers in the vase for me. ( I am disabled) He is a very kind, valuable employee and I would like a note to go in his file.P.A.
Thank you sooooo much Nancy...I'm happy it worked out to where you were able to help us in the end...a blessing indeed! Thank you again, I know my Mother is more at peace.M.
Dear Tom, Raymond and Staff - The B. family wishes to extend our deepest gratitude for your help, all your support and respect you showed us in honoring out Mother, Grandmother, and Aunt, B.B.The B. Family
“My family and I had a wonderful experience with Chapel of the Chimes. My mother-in-law was laid to rest at the Chapel of the Chimes in Hayward. Gale Lighthall assisted us during this difficult period. He was professional and thorough as well as sensitive during this trying time.”B.
Dear Chapel of the Chimes - My family and i would like to thank you for the wonderful service your staff worked so hard putting together for my mother F.H. This is a difficult time for us, however the flow and beauty from all of your organization from each of you made this a great life celebration on my mother's behalf. All of your tremendous help is truly appreciated and thank you for making a difficult time a better one...A.R. July 24, 2013
Thank you for helping so patient working with us on our father's memorial service, you really orchestrated beautifully on Saturday and we really appreciate all that you've done for us.J. July 24, 2013
I want to thank you for the way you handled the plans for my mom's services. During the planning phase you were so easy to talk to and very helpful. Your personal stories that you shared help to lift my spirits and you made a very difficult time more comfortable and I thank you for that and for making mom look so peaceful.S.B. July 24, 2013
Thank you for all your help during this very difficult time! We will always remember your kindness!The G. Family July 24, 2013
Thank you for all you do, you set your course and reached the stars. No doubt, you and your team are 2nd to none! My guests have asked me to relay their appreciation for the wonderful meal following the Black History Program but more importantly for the warm gracious manner in which it was served. Warmest Regards,D.M.