We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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On behalf of my family, we would like to extend our special thanks and gratitude to Lawrence Kam and staff for arranging our mother's final journey home. You were there for us every step of the way: fulfilled our every need, comforting us and supporting us! Lawrence's courtesy and professionalism will be remembered in our family and recommended to others.M.E.
Is anyone really ready to visit a place like Chapel of the Chimes for their loved ones? I know that we weren't. But what made this experience absolutely positive was the attention to detail that their incredible staff provided my family and I.C.H.
Lisa, Our family wants to thank you. Everything went very smooth all because of you. The service was beautiful and the songs you provided were perfect. Thank you for the cd. Even making the arrangements, you were so helpful and pleasant. without a doubt this is your calling. God Bless you M & D.HM & D.H
Dear Harry and the Chapel of the Chimes - Thank you for your donation to The Springstone School's sugar skull activity day! Our students love this activity and it helps to foster their skills for spatial orientation, fine motor coordination, problem solving, and creativity. Currently the Springstone School serves students 6th through 12th grade. Springstone's mission is to foster independence, self worth and a sense of community in preparation for high school and the years beyond through small structured classrooms and an integrated teaching approach.K.W.
Thank you sooooo much Nancy...I'm happy it worked out to where you were able to help us in the end...a blessing indeed! Thank you again, I know my Mother is more at peace.M.
Dear Mister Lighthall, I would like to thank you for the good job that you did in helping me to finalize the internment of my father, R.V.Jr., cremains. Chapel of the Chimes is fortunate to have you as an employeeR.V. III
Dear Tom, Raymond and Staff - The B. family wishes to extend our deepest gratitude for your help, all your support and respect you showed us in honoring out Mother, Grandmother, and Aunt, B.B.The B. Family
Amy, Thank you for all your help during our time of struggle and loss. Please let your administrators know that our family will be forever appreciative of the assistance and kindness we were shown. We will let everyone we come into contact know of your services. The kindness and GREAT professionalism and empathetic qualities you and your company has is rare in these times and will never be forgotten. My family was very pleased with the plot site and it brought smiles and comfort to their hearts, to know that F. was laid to rest in a place where he could forever be on watch :). May these season bring you and your families great blessings.L.M.
“My family and I had a wonderful experience with Chapel of the Chimes. My mother-in-law was laid to rest at the Chapel of the Chimes in Hayward. Gale Lighthall assisted us during this difficult period. He was professional and thorough as well as sensitive during this trying time.”B.
To Amy & Shannon - Thank you so much for your support and advise during this trying time. We truly appreciate everything.The L. Family
Hello Debbie, Please relay to Rev. Brown and Dave for helping us with D.K's service. Words cannot express the gratitude I feel to them both for stepping in and helping us with a very difficult situation. I am sure you have figured out this whole scenario has been difficult for us because this landed unexpectedly in our laps complicated with the fact that we live so far away. About 20 people were missing from his service, here again, English translation issues. Rev. Brown gave such a heartfelt benediction. I was so touched by their kindness and helpfulness even for such a small little gathering as we had. Thank you , thank you Debbie, for getting the military honors for us. Honors is so meaningful to a military family and for one who has served so long in such a controversial war. It seems like a simple and short thing, the presentation of the flag, gun salute, and presentation of bullets. To a military family it is the final closure and respect. I so appreciate you patience and redoing my uncle D.'s cards at the 11th hour. They were beautiful.E.M. August 20, 2013
Dear Amy - Just a note to thank you again for helping me get the larger granite slab for the plaque on my husband's granite. Your kindness and understanding is so appreciated.V.C. August 05, 2013
Chapel of the Chimes Family - We cannot thank you enough for your kindness and support during this difficult time. All of you made my dearest mother's memorial service angelic. God Bless each and every one of you.The E. Family July 24, 2013
Thank you for all of your help in organizing N.'s funeral arrangements. We appreciate all of your work and kind words.The P. Family July 24, 2013
We would like to thank you so very much for all your help in planning our father's memorial service. Your kind words & calming demeanor were appreciated, along with your understanding of our situation. We would like to thank you and all of your staff for making these sad times a little more bearable for us. Once again, thank you for everything!The H. Family July 24, 2013
Elizabeth, I wanted to thank you for the wonderful Service we had for my Dad today. It was such a beautiful Service. Jim Hill was great - he made you think he knew my Dad. I don't know how you did it, but getting two flags was so special. Saying goodbye was a little more bearable with today's Service. Thank you again.C. H.
Thank you for all you do, you set your course and reached the stars. No doubt, you and your team are 2nd to none! My guests have asked me to relay their appreciation for the wonderful meal following the Black History Program but more importantly for the warm gracious manner in which it was served. Warmest Regards,D.M.
With all the challenges and hurdles you face on top of trying to cope with a loss, it can be extremely stressful and anxiety inducing to deal with the funeral paperwork and complexities. Thankfully we were set up with Nancy Wargo. She was our saving grace from the moment she started working with us.K.T.
It is with more than a THANK YOU to Yolonda!! On Saturday, May 29, 2015, after visiting other family member at the Chapel of the Chimes, I stopped by your offices. I request the location of a family member, Myron and Bettie Shelton. Yolonda assisted me far and beyond. She had located a "Shelton" in the Garden of Light, west. Yolonda walked with me to visit my cousin and her husband. We located the sight and found that there were no inscriptions on the books. We both thought that strange. She asked me to call her back and she would do some research. Research she did!! She found that my cousin Bettie and Myron were actually buried in the Garden of Honor. The first sight turns out to be my second cousin, Steven Shelton, before need. Yolanda telephoned me and explained why we were not able to locate the correct sight. I want to thank Yolonda so very much. She is not only a nice person to speak with, but she is most courteous and well, just plain delightful. THANK YOU YOLANDA FOR YOUR EFFORTS. R"D" P Note: Nearly my entire family on my mother's side, is at the Chapel of the Chimes, Hayward.R.P
I was helped by Eziguel who of his own volition offered to raise my mother's grave as it had sunk so deep I would not get the vase out. He put clean sand all around her grave and even put the flowers in the vase for me. ( I am disabled) He is a very kind, valuable employee and I would like a note to go in his file.P.A.
Nancy - I was so appreciated all you did for MC, and the way you handled all the details.G.L.
Dear Mr. Russell, I want you to know how grateful I'm to meet Mrs. Nancy Wargo in the most difficult time in my life, passing of my father. She was so courteous, helpful, personal, always there for me with advice, giving me a different options, always called me back in a timely manner! I asked her for your email. When you meet someone extraordinary, like Mrs. Nancy, who is going extra mile for you when you most vulnerable, you want her supervisor to know what a wonderful employee he has.T.V.
Dear Dan - Words cannot express our gratitude for all the kindness and assistance you have extended to our family. You have made the funeral arrangements and our grieving process more bearable. We will not forget the processional and caring manner you accorded to our family. Thank you!E.O.
On behalf of the K. family, I write to thank you very much for the excellent arrangements for the funeral service that were put in place for Saturday December 21st. It was a very difficult and sad day for my daughters and me, but we drew much comfort from the most thoughtful and caring way in which you and everyone at Chapel of the Chimes handled matters. Please extend our thanks in particular to James Campbell who so helpfully directed the proceedings from the chapel to the gravesite. Most of all, thank you for your kind assistance when we met with you and Bob Codeglia to make all the necessary choices, and for your presence on December 21.The K. Family
Hi Shannon Thank you for arranging a wonderful service for my Mom. I did not see you after our service, to thank you personally. I did talk to David Martin, and in Chinese tradition, we do give a red envelope to those who have helped in my Mom's funeral service. I gave David, the associate who was helping with the casket today, and you a red envelope for good luck. If David has not given it to you yet, just follow up with him.R.
Hi Shannon, I wanted to tell you in person how much I really appreciated the way you followed up with me regarding my concerns of correctly identifying my mother since I could not bare to see her again after her passing. I did not want to cloud my wonderful memories of her with any more painful images. I feel confident that I fulfilled her last wishes by ensuring she is now resting near my father. Thank you for giving me that assurance without have to confirm it myself. That sincerely eased some of my pain. I am very grateful. Thank you.B.P.
Daniel - thank you for doing a great job with my mom's service and for helping us. Great job.C & D
Thank you very much for helping J.B., my son, plan a nice funeral for his mother, my former wife. Ms. Toscanelli, It was a great pleasure to speak with you. I want to say "Thank you" for all that you have done for J. and for hte care that you and your staff have provided for his mother. May God bless you, your family and the staff.A.B. August 20, 2013
Dear Chapel of the Chimes - My family and i would like to thank you for the wonderful service your staff worked so hard putting together for my mother F.H. This is a difficult time for us, however the flow and beauty from all of your organization from each of you made this a great life celebration on my mother's behalf. All of your tremendous help is truly appreciated and thank you for making a difficult time a better one...A.R. July 24, 2013
Thank you for helping so patient working with us on our father's memorial service, you really orchestrated beautifully on Saturday and we really appreciate all that you've done for us.J. July 24, 2013
I want to thank you for the way you handled the plans for my mom's services. During the planning phase you were so easy to talk to and very helpful. Your personal stories that you shared help to lift my spirits and you made a very difficult time more comfortable and I thank you for that and for making mom look so peaceful.S.B. July 24, 2013
Thank you for all your help during this very difficult time! We will always remember your kindness!The G. Family July 24, 2013
Dear Raymond, I want to thank you and your wonderful team for all the support that was provided for our Pathways memorial service on May 16th. If you would be so kind as to extend my appreciation to Doug, Patrick, Becka, Debora, Jim, and anyone else who contributed to the evening that I may have failed to mention. Our staff will be having a discussion regarding the event at the end of the month and we would appreciate any comments that your staff has prior to May 29th. Please feel free to include anything that could be improved on next year. As a word of feedback to you and the Chapel of the Chimes staff, the food was wonderful and we are still enjoying the lovely flowers! With gratitude,Vivian Bereavement Coordinator Pathways Home Health, Hospice & Private Duty
We just wanted to again say thanks for all of your help with us as we made arrangements for A. Our past experiences with making arrangements were filled with attempts to make us feel as if we were shortchanging our loved one. This experience was good even though it is always a bad situation from the "customer" side. We all wish you a Very Merry Christmas and send all of our well wishes for a very prosperous and Happy New Year.T.C.